Rave Reviews

A few kind words from happy customers.

Experience. Insight. Dedication. These are the cornerstones of our commitment to creating the right insurance solutions, at the right time, for our clients. Each client is different, so our solutions are far from one-size-fits-all. We pride ourselves in working closely with our clients to understand what they need, then develop a customized plan just for them. This personalized approach is just one of the reasons why our clients say they stay with us year after year. But don’t just take our word for it…

The MacLean Agency has been our benefits consultants for more than 15 years. In that time period, our company has changed other business service firms in search of better performance, but with MacLean, that has never been necessary. They provide exemplary and personalized service, combined with stellar professionalism. In an era of rising health insurance costs, MacLean has shown the firm the means of controlling our expenditures, while maintaining a competitive level of benefits attractive to prospective hires. We highly recommend their services. 
Brian Slaugh, Partner, Clarke Caton Hintz P.C
Some of the key benefits of working with the MacLean Agency are their accessibility and personal service. They are a short walk from our store and even a shorter phone call away. When we need to get a hold of someone, we can with ease. They’re not a phone mail abyss; they’re neighbors that we actually know – and that care. 
Gabrielle Carbone & Matthew Errico, Owners, The Bent Spoon
The MacLean Agency organized our employee benefits in a way that allowed us to establish multiple health plan options tailored to the specific needs of the employees at our two restaurants and our seafood store. Their innovative plan options allowed for a seamless way to maintain rich benefits while reducing our premiums, and created ways for more employees to obtain health coverage who had previously believed it to be too costly. Their team has held multiple face-to-face meetings with each staff member to ensure that they understand their benefits completely, helped thoroughly with all claim and enrollment issues, significantly reduced management’s administrative burdens, and have taken the time to make any billing adjustments with the carriers during cancellations, enrollments and errors. Dealing locally has allowed for personalized service on all issues, not just at annual review time, but also throughout the year.
Jack Morrison, Owner, JM Group Princeton
Before choosing MacLean Agency to be our health insurance broker, I had no idea what it meant to receive such great service for employee benefits. The MacLean Agency staff has been wonderful - coming to our all-crew meetings after-hours to fit our schedule, and giving many employees one-on-one assistance with claims problems and questions when they have needed it most. They have helped control our costs by setting up several different health plans for us. This gives my employees the choices they need. And, no matter what, I can always talk to someone because their offices are right around the corner or I see them every day in line at Small World. 
Jessica Durrie, Owner, Small World Coffee
I have been very happy with the service we receive from MacLean Agency. They have always done a thorough job of reviewing our health and dental benefits at renewal time, evaluating all of our options and making clear recommendations. They also help with all of our enrollment and billing activity throughout the year, making everything run smoothly.
Drew Coleman, Owner, Coleman Buick Pontiac GMC
We contacted MacLean Agency initially because they were a local agency. Their agents have always given our business immediate and personal service whether it comes to renewal evaluations or problems with claims that have been submitted. With one phone call they have successfully resolved our claims from start to finish.
Andrew Mangone, General Manager, Hinkson’s, The Office Store
In our opinion, the MacLean Agency is the definition of superior customer service. Their staff lifts the burden of having our Human Resources Department having to handle complicated medical claims. They are always responsive and our employees have the highest level of confidence in the services they provide. Additionally, their level of professionalism and commitment to service has always kept pace with our growth.
James Muldowney,, Director of Human Resources, GLI
For many years, the MacLean Agency has provided a level of service and professionalism to MKW+Associates that has benefited our firm greatly. The challenges of running a successful design firm in the New York/ New Jersey Metro area are significant, and one of our major concerns is the provision of excellent health care benefits to our employees. MacLean has not only helped us navigate the myriad choices of plans and options available to us, they have also provided invaluable individual guidance with coverage questions and claims assistance. While helping us to keep benefits costs down, they have been uniquely responsive and readily available. We greatly value the services provided by the
MacLean Agency.
John P, Williams, President, MKW + Associates
We work with the MacLean Agency and find the level of customer service to be exceptional. Anytime I need information or assistance, I can rely on them to respond quickly, accurately and courteously. Taft appreciates having such a consistent and reliable resource!
Leslie Morgan, Operations Manager, Taft & Partners
I appreciate the great service I have received from MacLean Agency. I can operate my medical manufacturing company, but your expertise in employee benefits and medical insurance is a big help. Your company organizes tables for me of my options and costs that are very helpful in making my choices and keeping my employees happy. We have worked together for many years and I look forward to many more.
Roman Kuzyk, President, CytoTherm
We greatly appreciate the personalized service that we receive from MacLean Agency. If one of my employees has a question or problem, I know that they can contact the Agency directly, and have things resolved quickly.
Bill Howard, Owner, Princeton Printer
I appointed MacLean Agency as my broker after my health insurance company sent me a letter that my health coverage would terminate at my renewal. My representative at MacLean Agency assured me that he would deal with the insurance company and make sure that my coverage does not lapse. A few days later, the problem was resolved and not once did I have to deal with the insurance company. Time is limited for me to deal with issues regarding my own insurance, because I am busy helping others. It is comforting to know that I have MacLean Agency to help me.
Dr. Robert K. Petrelli, Optomotrist, Dr. Robert K. Petrelli
We have been with MacLean Agency for 14 years. We have been in business for 58 years, and have provided benefits for our employees for 45 years. It is nice to have finally found a firm that really takes an interest in their clients. Each year prices go up, and they find an affordable solution for us. If there is a problem, they take care of it quickly.
Ralph Schaeffer, Owner, Buck’s Electrical Service
We have been fortunate to have MacLean Agency as our insurance broker for over 15 years. Recently, we have needed to make many changes to our health plans, and MacLean Agency has always been right there for us, to make sure we have the proper coverage at affordable and cost effective rates. I know we can contact them at any time to resolve our billing and claim problems quickly, and help us with all of our enrollment, documentation and ACA compliance issues. With the many concerns that burden every small business owner, I found that MacLean Agency has given me ‘peace of mind’ to I know I can trust them to always be my insurance partner and advocate, both corporately and personally. I highly recommend MacLean Agency for any business, large or small.
Joseph Keith Baicker, Vice President, Radiation Data
As the new owner of PJ’s Pancake house, I met with MacLean Agency to have all of my insurance coverage reviewed. It’s so convenient to have them right down the block on Nassau Street. They were able to take care of both my personal and business needs. The service they provided and the money they saved me is testament to why their Agency is the place that local business owners go for insurance. I recommend MacLean Agency to anyone who wants high quality at a fair price.
John Procaccini, Owner, PJ’s Pancake House
Over 13 years of excellent service speaks for itself! In a world of ever-changing healthcare, we can always count on MacLean Agency and their team of experts to provide us with up-to-the-minute information and assistance in choosing the right plan for our company. Their accessibility and approachability are just some of the reasons why we choose to continue our partnership with the MacLean Agency.
Sandra Oxley, Office Manager, Borbas Surveying & Mapping
We have been with MacLean Agency since 1995 and to date their professional approach to handling our employee benefits has always exceeded my expectations. I appreciate their willingness to meet in person with my employees and review all the details and answer questions. They have also continuously provided us with helpful solutions upon renewal, as well as throughout our plan year.
Nikki Graham, DVM, Owner, Nottingham Animal Hospital
We have benefited from the excellent level of service and professionalism of the MacLean Agency. In addition, we have found the MacLean firm to be exceptional with respect to providing insights, alternatives and guidance in the quickly-changing world of health care benefits. Their firm can always be counted on to take care of any questions or problems our employees may have about health insurance claims. We highly recommend the MacLean Agency to anyone seeking representation and guidance in the field of healthcare, life and disability insurance.
John Dempsey, Controller, IEW Construction Group
Even though we are a small business, our employee benefits are very important. MacLean Agency helped establish the kind of health, dental, life, and disability plans that are available at much larger companies. And, they have guided us in making adjustments and improvements to these benefits whenever needed. Their staff takes care of everything, from the overall recommendations right down to the day-today service that we need.
Steven DuDefour, PT, Owner, Pinnacle Therapy Services
The professional staff at the MacLean Agency made an instant impact in reducing my church’s health insurance premiums. They utilized their in-depth knowledge of insurance carrier offerings to reduce my yearly costs by over $3,000. Similarly, when local doctors stopped accepting our current carrier, they helped establish three separate plans with multiple carriers so that every staff member had a health insurance plan tailored to their needs and their specific physicians. I highly recommended the personalized service and knowledge that the MacLean Agency brings to all of my Church’s insurance needs.
Richard Linderman, Retired Senior Pastor, Nassau Christian Center
We are so pleased that we connected with the MacLean Agency. Not only have they given timely and personal service, tailoring recommendations to our specific needs for employee benefits, but they have taken time to understand and support what we do in the community. It has been especially helpful to have such personalized service as benefits costs have skyrocketed, presenting a challenge to small non-profits who want to both serve the community and support their staff.
Susan Hoskins, LCSW, Executive Director, Princeton Senior Resource Center
The MacLean Agency has been a long-time ally of our church. On numerous occasions they have proactively worked both to save us money and have advocated for our employees to health care carriers. I would highly recommend the MacLean Agency. They not only bring a personal touch to what can be a sometimes cold industry, they help your bottom line as well.
Matt Ristuccia, Senior Pastor, Stone Hill Church
After more than 20 years of dealing with various insurance providers, my businesses have finally found a home with the MacLean Agency. Their ability to educate, explain, and service my accounts has been unparalleled. More importantly, they have saved me time and money on my workers’ comp, existing and new business insurances! I estimate they have saved me over 20% in insurance expenses while saving me time, as well. Thank you for being my insurance agent and company.
Jorge Luis Armenteros, CMS, President & Founder, A Little Taste of Cuba, Tobacconist University